It takes less than 2 minutes to deposit money to this Casino. No safety regulations here. The site and games are nice. But withdrawal...what a time consuming nightmare. I have not used any bonuses at all, deposited 200€ and wanted to withdraw about 80€. I have sent all documents that their requirement-email required. First I waited for a week or so because of no feedback. I contacted their chat support (the chat support is nice, quick replys) and they promised to "escalate". No word from the casino and a couple of days later I went to chat support again. "Documents are okay, now you just wait for us to process the payment". Nothing happens - no feedback. I went to chat support again. Case escalated, no feedback. Waited another couple of days and went to chat support: "your documents are too old". No! they are within the time limits you mentioned in your email! Chat support promised to escalate again. Today I got a mail from support saying my documents are too old... I sent some new/other documents but I´d bet my withdrawal money that something is missing and I have to contact chat support in a week or so. Withdrawal request 14/03/2017 00:51 ID 2772868410 and still no money on the way. What a shame, such a nice casino site but what an experience this has been. I have stopped dreaming of getting my money back. Guess my love for online casinos will find its way to better places.
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