Ive been Playin on play.casino, deposited without any Bonus, and managed to win 400 Eur, which i since then (27.03.) wanted to withdraw to my Neteller-Account, my Documents where uploaded and Verified Months before, but the same Day when i started the Withdrawal Process, i got an E-Mail , i should upload a Selfie, holding my Identification-Card, well done ive uploaded 3 Pictures of mine holding the ID, well since then nothing happend, and im very dissapointed thus my uploaded Pictures are still "Pending" , and when im asking the Live-Support they keep sayin me everyday the same unusefull Information like -> "We passed your case to a Manager, which should shortly Contact you" , but that never happend , and i cant understand whats the matter, why keeping my Winings, which is suspect, regarding that i Deposited and didnt used any Bonus with it, i asked everyday in the Chat, and they couldnt get me a satisfying answer, first they Told me, "the verification process takes aprox 48hours, well i was already Verified that time , and its seems to me, like they`re waiting for a "reverse withdrawal" and lose my winnings action of mine, but -> no.
Help please
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