Requested a withdrawal of €25,000 on the 16/03/2017. 18/03/2017 I was asked to send in various forms of identity To wich a did straight away. 19/03/2017 I received an email asking me to send a photo of me holding my passport, I took a photo straight away and sent it. 20/03/2017 I received an email staying that all the documents had been updated onto my file. Having not heard anything I called the customer service number on the 22/03/2017 and was informed that everything was in order and I also received an email confirming this. 25/03/2017 after asking for an updated regarding my withdrawal I received an email stating the withdrawal was processed on the 24/03/2017 and he's been sent to my bank account. I'm the 28/03/2017 I received an email saying they tried to make the Payment however the bank had returned the funds claiming by bank details where not correct. I straight away confirmed my bank details and found the details I had provided Netbet where indeed correct. I also went into my bank and they confirmed no payment had attempted to go In to my account.
I once again was asked to confirm my bank details even though I had already sent copies of bank statments showing my IBAN and BIC/SWIFT code. They are either very Incompetent or are simply delaying the withdrawal and it's very worrying.
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