I waited for account verification in grande vegas casino since 5 December.
then I tried to contact customer support via live chat, and they said that my account has been verified.
but other emails I get from documents@swiftassistance.com
they say:
Dear Mr. Vrije,
We are contacting you from Grande Vegas Casino Risk Management.
After reviewing the documentation submitted, your account did not pass our internal security checks.
A decision has been made to close your account. This decision will not be reversed.
As per our Terms and Conditions:
16. All cash-ins will be subject to audit before being processed. Players must provide a copy of Reviews their proof of identity, address, copies of credit cards and / or other Appropriate documentation when Withdrawing credits. Proof of identity must match the registered name and surname. If a player fails to provide this within 4 weeks of our request, his account may be subject to lock out and winnings and / or cash-ins made, voided. In cases of fraudulent documentation, the account will be locked and all winnings and / or cash-ins will be voided.
http://www.grandevegascasino.com/en/terms-conditions
In the event a new account under your name is created, it will Also be closed.
Regards,
Lisa
Casino Risk Management
they have deceived me by saying if my account has been verified
then my account was closed
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