Casino Ventura rejected my withdrawal on my first big win (46000SEK). In the email I received, they told me to contact support for further explanations. I contacted support and first they told me that my withdrawal was declined because I had used several 100% bonuses in a row which is not accepted according to their therms and conditions. That I could prove wrong – or they did it themselves. The focus moved directly to claim "irregular gameplay" – that I had no deposits not using a bonus. That this is not allowed is not stated in their terms. When I signed up at Casino Ventura I choose a what they called "bonus path" – a bonus was offered on every deposit. How can they offer such thing and then argue it is irregular gameplay? I don't see what I have done wrong. I want my money.
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