This is not the first time I am having issues with this casino.
I deposited 1000£ onto my account and after not seeing the games I like I decided to request the money to be withdrawn back into my same account.
This is when hell started. They asked me to send documents, even though I was already previously fully verified.
Sent documents waited 4 days for reply. Only to be told I have to send my credit card photo to them. The rep checking my documents must have been blind because I already sent my credit card photo the first time round. Anyway to avoid the hustle I sent it in again the exactly same photo.
Around 3 days later I get email saying my docs are fully verified. But my withdrawal is still pending. I contact them saying when will I get my withdrawal and only to be told to wait 3 days. I wait 3 days and nothing, I contact them again. This time I am told a complete lie:
"After speaking to the finance team I have been informed that In order to withdraw your funds they must be wagered at least once. As soon as you have done that you will be able to withdraw."
This is completely outrages and dishonest claim from the rep. These guys are scam artists because their terms and conditions differ from the reps response and state that:
"We reserve the right to charge a 10% fee amounting to our own costs (including the cost of the deposits) for withdrawals of funds that have not been put into play."
So in conclusion, the rep lied to me saying I have to wager my money when in terms in conditions they say I have the right to withdraw minus the possible 10% fee of my deposit. I cant even imagine what excuse they would make if I actually won and tried to withdraw. Please be careful with them. I have had numerous trouble with them. See attached the email from rep and terms.
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