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Cleos Vip Room - They have not paid my money

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I was tood monday May 15 2017 that I would receive my money Thursday may 18th 2017 here it is Friday still no money they claim they sent it to Upay card but I contacted upaycard they said no money has been sent.I even have all the proof conversation with everyone I have talk to they just keep lying telling me it will be in my account after noon I talk with three different people Alfred blocked my account so I cannot chat with them I can only email then they will not give me no proof they sent my money to upaycard but I have a lot of proof and I will provided it on April 23th I won 1219.35 I just want my money please

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