Staybet Casino - Refuses to verify account and pay withdrawal, not withstanding with its own terms

Hello I Registered at Staybet casino on the 18/05 following the banner here in askgamblers because it is a certified casino, and made two deposits of 200 and 210 Euros, i did not take kind of bonus or any other gift like free spins I Managed to raise my balance to 4000€ that i want to withdraw but im not allowed because staybet refuses to verify my account even after i send all the documents their require and more, They now ask for passport (Wich i dont have and acording to their own terms is not necessary as long as i provided my National ID Card wich i DID) They also keep requesting photo of the card used to deposit, that is impossible because its a virtual card no a real one, but i did provide sreenshots of the card, my homebanking with the payments to Staybet, and even the front page of my bank statement So they ignore completly their own terms (See attached PIC) and also keep asking for something that does not exist , just to stall my verification, and waiting for me to lost my balance, in the the terms its clearly stated (Copy of your passport OR national ID card) They completly ignore my emails, tickets, live chat is a real pain completly not helpfull at all and very rude This said, i send to them Photos of My National ID CARD, (Like they require in the terms) Photo of my drivers license, Photo of Utility Bill, Photo of Bank Statement, and print screens of the virtual card and homebanking, just a note they have 3D secure in their payments, so i can only assume this a stall tactic not verify my account in order to not to pay my balance I can provide all this documents to askgambler if necessary