I really like this casino so I've tried my best yo be patient with them. I made my first deposit with this casino using Neteller and so they were unable to automatically verify my account and immediately emailed me informing me of this. I immediate sent my Drivers' Licence to the email address provided and even uploaded it the following say using their secure upload. I received an automated response saying that someone would get back to me within 48 hours which never happened. A few days later I received an email saying that they received my document and that it is being reviewed. I sent my ID since the 27th August 3:09a.m. A few days later my account was closed with no explanation. Today is the 7th of September and I still cannot access my account and I have no update from them. I emailed their support team who advised me that my document is being reviewed. I later email again and received the same response. I called asking to be called back but I did not receive a call back and so I decided to call again. The lady was really friendly and said that she would forward my issue. This was about 3 days ago and I still have not heard from Ladbrokes. In addition to this I have a pending withdrawal on the site for $100 and I have no idea what's going to happen with that. I would like to have my account opened again and I would like to know why it's taking so long for them to review a simple Drivers' Licence.
↧