I received email fro this casino for free spins birthday on 17th June and in the email sent was stated if having any problem or the free spins are gone contact customer support.
So i logged in the free spins were not there and asked for live support help,well as usual live support useful .They told me that that was from last year??? Thats casino problem not mine if i receive email for some bonus i expect to be given.
Anyway the support agent told me that i will be notified by email which I never received.
Today i asked them again and i was given some awful explanation when was my last deposit and that they have given me 55 free spins which they expired since i didn't use them (on some game i believe it was Jungle Spirit which is not true,i didnt receive any free spins email notification neither the agent told me that day...
So my last word would be if you are sending bonuses via email the player expects to get them ,not some awful explanation that that email was from last year and i use those free spins last year!!!
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