I enjoy the online casino atmosphere. Deposits go through instantly there is no hold and it seems you have unlimited time to play fun casino games that you would inside a casino its just online! Live support is very helpful quick answers and verification process is quick and easy providing everything they need. Simple fun site you should see at top of the ratings list! This site has great potential...
Its only when you request a payout that you are waiting weeks on end and the payouts have still not yet to come. Do you realize how frustrating that is with a casino?!? Off chance you get lucky and win, but there is now a third obstacle to overcome. Receiving your winnings!!I Requested several payouts on 6/11/2017 and was told I would receive them latest 6/28/17. I go to check today to see if they were paid and they still have yet to even be processed. I go to talk to the finance dept. and they are not even open during their regular hours anymore. This is getting more scary the more I look into everything.
I finally get support on the line from a different department and they answer my questions extremely vaguely and tell me their manager is not even available and they do not know when they will be. Sketchy and really frustrating at this point but they just tell me to send in an email which I did.
I just wanted to make this more public for people looking at reviews to know all of this before they make their first deposit like I did. Picture walking into a casino placing a bet on the blackjack table winning and then getting paid in an IOU with a note saying be patient. I will provide pictures of the requests.
My thinking as of this moment is that it must be nice operating a casino that quickly takes money and off your hands if you lose but does not have the same outlook when it comes to paying out on the lucky chance that you win. Very frustrating and I hope this review catches their attention and future potential customers to not make the same mistake I'm in right now.
Let me know if you need anything to help with this inquiry. They have great potential to be one of the best sites they just must solve this payout delay problem first. *Picture I attached is over 5MB is there a way to make my photo smaller in size without messing up the photo? (Picture shows the 3 requested payouts for the amounts of $1,000 (6/11/17) , $750 (6/11/17), and $500 (6/24/17)
I WANT ANSWERS!!!
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