Hi,
I won a nice amount of 2380 euro's in staybet casino last April. Needed some time to verify my account but on the 8th of May I got an e-mail that my security information was approved.
So I made a withdrawal of a 1000 euro's to my Skrill account because that was their weekly limit. I waiting patiently for the money to arrive but it didn't. I had send them 2 e-mails regarding the withdrawal but did not get an answer on either of them.
When I checked back in my account I saw that the withdrawal was cancelled for no reason. When I asked their live support they had no real answer as to why it happened just that I needed to submit it again and then they would contact the payment department to process it as fast as they could.
But I have done this a couple of times now and every time they cancel it and you just get the same run around answer from their live support saying to just try it again. But it is almost July now and I have been trying to withdraw since the beginning of May and have not received one submitted withdrawal from them.
Since I feel they are not willing to cooperate directly with me I have chosen to try and communicate with them through this website and hopefully I can finally get the money back.
I hope someone from Askgamblers can provide me with some support in this and I hope for an answer from Staybet as to why it seems they refuse to pay without any reason.
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