I opened an account with Energy on 5th July 2017. I deposited £250.00, lost it, £750 lost that too, and then £1000.00 which i managed over the course of around 16 hours to run up to £2275.00. I was asked for the usual verification documents which i provided and which were accepted. I attempted to withdraw my money prior to verification via bank transfer as i thought this was quicker than back onto my card. No matter this was declined which is fair. Once verification had taken place i withdrew the full balance to the card i had deposited from. I have since been advised that there is an investigation ongoing into my playing history due to suspicious activity, even when questioned they refuse to tell me what is suspicious. Yes i max bet on the BJ table but that isnt a crime. I have co-operated at every point, sending documents in and even volunteering a photo of myself holding the documents and a further piece of ID (passport). I have asked for a time frame which they wont give me. I have asked what is suspicious about a customer winning again they wont give me an answer.
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