I have asked for a withdrawal of £801 at 14:42 on 08/07/17. I was then asked for account verification a little under 23 hours later. I provided all documents instantly.
Since then I have been told that my withdrawal will be delayed to "over 72 hours" (yesterday) and "should hopefully be within a day or two" (today).
Mr Green's live chat agents have freely admitted that there is a backlog, but refused to provide me with any concrete details, timescales or numbers to call or email addresses I can contact.
I have asked for their complaints procedure to be told to email customer services and they will respond "at their earliest convenience". Again, I was denied any concrete maximum/minimum timescales.
The agent I spoke to today stated that they were under instructions not to disturb the payments team and point blank stated there was nothing they could do to even attempt to help me.
This is unacceptable. It is not my fault, or any customer's fault, that they are busy, and I should not be fighting for information.
I want my withdrawal processing today. Not in "a day or two" or any other such vague timescales.
Thanks.
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