Over the last 4 weeks (since 6-15-2017), I’ve been trying to complete a meager $100 withdrawal from this casino, but have run into nothing but issues, run-around and now, the email address I use has been blocked by your site as "Spam" when I try to inquire about my withdrawal. The live chat now END MY CHAT IMMEDIATELY AFTER i PROVIDE MY PLAYER DETAILS, the “Document Department” will not reply, the customer service department will not reply and my withdrawal requests continue to be reversed without notice or reason. It’s been “Revered 15 times already!
All of the requested documentation has been sent. All documents except the Authorization form had been confirmed received by your “Documents Department” via email sent by THEM to ME. The “Authorization Form” has been sent multiple times (over 12 times), with no reply. Now, this casino is stating they do not have a copy of my “Utility Bill”, to which they’ve already confirmed receipt of. This is becoming a game now.
I have been and will continue to file complaints with the proper agencies who govern this casino along with the software company to which they have a license with. I will also continue to post my experiences throughout social media and casino review websites.
There’s absolutely no reason what so ever for this, especially for such a small amount. This is the exact reason I do not bet big with any online casino that has not shown me its ability to be fair, honest and reliable.
Be assured, I have recorded my play, documented my play and have documented all communications from your casino to provide proof of my experiences. This isn't my first rodeo with shady online casinos.
Even though $100 is nothing to me, the point of this matter is what I will continue to pursue to the very end.
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