I made a 1000 USD withdraw on June 19th 2017 I Have spoke with Steve over the phone and was promised a timely payment. I have spoke with Carla, Mike, Alex, John and several others who have said my money will be sent one week after another. Multiple times when I ask about my withdraw on live chat either no one will respond or they will leave the chat without acknowledging I am there. Here is some of the transcripts of the times I was able to chat with someone.
07/01/17
07 : 23 : 42 (Mike): sorry for inconvenience
07 : 23 : 57 (Mike): Here is some technical problem please contact after 1 hours
07 : 24 : 36 (Me): I dont understand?
07 : 26 : 36 (Me): Technical problems where?
07 : 26 : 55 (Mike): There is some technical problem please contact after 1 hours
07 : 27 : 29 (Me): with my withdraw or with chat?
07 : 31 : 01 (Me): hello
07 : 31 : 47 (Me): why am I getting the runaround?
07/02/2017
08 : 28 : 53 (system): Agent alex has joined the chat.
08 : 29 : 03 (alex): Hello
08 : 29 : 06 (Me): hello
08 : 29 : 08 (alex): How may I help you ?
08 : 29 : 40 (Me): I was wanting to inquire about my withdraw
08 : 29 : 57 (alex): Okay. Please help me with your username
08 : 30 : 04 (Me): kbullguy
08 : 30 : 12 (alex): Thank you.
08 : 30 : 17 (alex): Please wait'
08 : 32 : 04 (alex): Thanks for waiting.
08 : 33 : 10 (alex): I have checked your account and see that your cashout is still under process. It takes time to get clear from our finance team. Please do not worry you will get an email from our finance team once it is done.
08 : 34 : 04 (Me): i was assured by Agent Mike that I would receive it last week
08 : 35 : 07 (alex): Yes, I understand. But we haven't receive any confirmation from our finance team.
08 : 35 : 28 (alex): Please be assured, you will get your cashout.
08 : 35 : 57 (Me): I would rather you guys be strait up with me about how long a withdraw takes
08 : 36 : 31 (alex): No, you will get your money.
08 : 37 : 03 (alex): Do not think negative.
08 : 37 : 25 (Me): I have been told several different time frames
08 : 38 : 50 (Me): Alex straight up.........how long we talking time wise?
08 : 39 : 43 (alex): It will take more 3-4 days. And as today is Sunday so our finance team is not available.
08 : 40 : 47 (Me): so possibly Thursday or Friday?
08 : 43 : 28 (alex): Yes.
08 : 44 : 00 (Me): ok ty for not ignoring me
08 : 44 : 22 (alex): Yes we will not ignore you
08 : 44 : 27 (alex): ignore*
08 : 45 : 54 (Me): im pretty sure Mike has ignored me at least a dozen times.
08 : 46 : 32 (alex): I am so sorry for that.
08 : 46 : 47 (alex): But I make sure that we will ot ignore you.
08 : 46 : 52 (alex): not*
08 : 47 : 11 (alex): If no one accept your chat then you can call our toll free number.
08 : 47 : 13 (Me): 07 : 23 : 42 (Mike): sorry for inconvenience 07 : 23 : 57 (Mike): Here is some technical problem please contact after 1 hours 07 : 24 : 36 (Me): I dont understand? 07 : 26 : 36 (Me): Technical problems where? 07 : 26 : 55 (Mike): THere is some technical problem please contact after 1 hours 07 : 27 : 29 (Me): with my withdraw or with chat? 07 : 31 : 01 (Me): hello 07 : 31 : 47 (Me): why am I getting the runaround?
08 : 47 : 22 (alex): And I will pick up your call
08 : 47 : 25 (Me): this was yesterday
08 : 48 : 22 (Me): your to free number is broken
08 : 48 : 47 (Me): called it 30 times it doesnt ring
08 : 49 : 20 (Me): it say "the wireless customer is not accepting calls at this time"
08 : 49 : 58 (alex): Okay, no problem.
08 : 50 : 23 (alex): There can be some technical issue with the wireless
08 : 51 : 50 (Me): ok. Just light a fire under your finance team please. I could really use the money.
08 : 54 : 00 (alex): Yes I do understand.
07/18/17
09 : 54 : 43 (Me): hello
09 : 56 : 40 (john): hello
09 : 57 : 39 (Me): this is day 29 and still no money
10 : 02 : 38 (Me): hello
10 : 10 : 56 (Me): john
10 : 11 : 23 (john): sorry
10 : 11 : 33 (john): login name ?please
10 : 11 : 44 (Me): kbullguy
10 : 12 : 28 (john): let me check
10 : 13 : 29 (john): how may i help you ?
10 : 13 : 50 (Me): send me my money
10 : 14 : 30 (john): get your money very soon
10 : 14 : 53 (Me): i have heard that 20 times
10 : 17 : 02 (Me): It was a Bitcoin withdraw and on your website it says 2-18 days to process that type of withdraw. It has been 29 days today. So where is my money?
10 : 18 : 28 (Me): hello?
10 : 18 : 30 (john): this week get your money
10 : 19 : 20 (Me): you keep saying that. Why keep saying that. What if It doesn't come this week then what?
10 : 21 : 07 (Me): at least send me some of it as a sign of good faith something
10 : 24 : 44 (john): our casino pay your money
10 : 24 : 50 (Me): Then give me one reason I should believe I will get my money this week
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