Played with BGO free spins and deposited some of my own money as well and made sure to go buy all the T&C's stated. I went up to around £400 in my balance but I was told the free spins are capped at £100 so I thought fine that is something they have obviously stated so that is ok. Went to withdraw my spins but said I needed to be verified. The same night I sent all my verification documents (government issued and bank statement within last 3 months) and for 4 days no one would respond to my emails. Eventually today they told me my account has been suspended, and I do not have access to my winnings nor the money I deposited from my account. I am so shocked at how they have easily done this. I keep contacting them and no one will reply and my account has stayed suspended. Attached is my balance and the emails with my verification documents I have sent for which I got reference numbers back but no actual response from the BGO team.
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