Requested a withdrawal on January 2, 2017 for $530.00. Thought I had followed all verification procedures but called and found I was missing a couple of things and sent them in so everything was complete by April. I normally use Credit Unions to do my banking and saw that to be an issue so went through the trouble of actually opening a regular bank account to do a wire transfer, and then to make it easier for all involved opened a bitcoin account 3 months ago. I contact them and another casino which I am also waiting on a payout from weekly just about, in reference to this payout but always get the "we will escalate this for you" . It has been escalated roughly 4 times. As soon as I got wind of the "fork" in Bitcoin, approximately 2 weeks before it happened on 7/31 I contacted them to avoid any issues it may have caused in my payout and was told it would maybe be paid out prior to that date, and again they would escalate. So after this all transpires I get in touch to be sure they are not using the Bitcoin Cash because Coinbase, which is what my wallet is through is not going to support that. I am assured that it doesn't matter as long as they have my valid wallet address. Still waiting on my payout and it is August. Very slow processors. They keep assuring that everyone that is approved does get paid but I am very dubious about that. Unfortunate because I really enjoyed the games at both these casinos and they had really nice bonuses but I wont play for real money again due to prolonged payout time.
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