On August 8, I made a deposit of 300 and got a bonus of 150 If I remember correctly. I ended up playing a few games and cashing out.
For the next 48 hours I was told my withdrawal will be processed. After 48 hours I checked and it wasn't. I went back on chat, they said you need to upload verification documents, which I did. After another 48 hours, they said it was verified on chat, next day I get an email saying my utility bill was expired, so I uploaded the latest utility statement same day. The next day on chat they said they were waiting for the new statement, and I told them it was uploaded, and then on chat they confirmed " the account is now verified ". Cool.
I was told my payment would be processed within 24 hours, which was on friday, august 11th. I checked nothing on that. They said you have to wait for the weekend, which then your payment will be processed on sunday night. Then it's been like this since the beginning, I have re-withdrawn 4 times now and they keep saying it will be processed within 24 hours.
At once they even said " we are having technical difficulties ". Probably to get rid of me from chat.
Anyways I do not know what to do at this point, I know my account is verified, and they have been saying my payment will be processed within 24 hours for the past 4 days.
Help if you can,
thank you
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