I have been trying to receive a payout of $162.00 since middle if July. That is the approved amount since they removed the bonus amount applied which is understandable.
I had the same issue with documents as it seems others do, multiple email addresses, having to send multiple times, etc. All that was resolved late July with help of a contact for the VIP players dept., Ben Hardy.
My payout showed approved 8/04 and was advised to wait another 15 days by a chat associate.
I reached out to Ben Hardy again 2 days ago and received a response today that they cannot send via bitcoin.
Now they want banking info to wire which I have a credit union so per the email they can't send to. I also am not wanting to sent any more info at this point, especially any bank account info.
I just read a resolution comment for Planet 7 that showed a bitcoin withdrawal was issued 8/17/17. I understand bitcoin issues after the fork 8/01 but I do not understand being able to issue to some not others. As well as being able to still accept bitcoin deposits.
Please help with trying to bring this to a resolution. I am ready to cut my loses and delete my account and move on.
Thank you,
Amy
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