On Aug 22, 2017 I won on a no deposit bonus, maximum withdrawal $100.00. I submitted my request to withdrawal via Bitcoin (same way I deposited), and on 8/22 I received a request for docs. I thought I had cashed out at this casino before so I had not submitted them with the request. I replied immediately and on 8/30 I received an email saying my docs had been received and approved, and my withdrawal would be processed "with the next batch of payments". I thought it was a little vague, so on 9/3, I asked the live chat when that would be. At that time I was told that they were experiencing issues with bitcoin withdrawals and the only option available to me was a wire, which of course costs me $35.00. My bank charges $25 for incoming wires, so I would be left with $40 of the $100 I won. I was very irritated with this information because they had no problem taking my Bitcoin as payment, and their website still currently shows Bitcoin as a viable option for withdrawal. I then contacted live chat again on 9/4 and was told that the problem was a backlog of payments and that I was welcome to choose Bitcoin as a withdrawal option, but there was no guarantee as to when it would be paid. I re-submitted my withdrawal request via Bitcoin, as the $40 just doesn't seem fair for a $100 win. I have checked in on at least 3 occasions since then to see about the Bitcoin withdrawal issue and was told there was no change. Today I checked in again and Kevin was on live chat and he told me that bitcoin is NOT an option and that I would have to request a wire. I asked why the website STILL shows it as an option when it is not, and I would like to know why I was not contacted and updated with this information. At this point, I went ahead and resubmitted my withdrawal request via wire transfer and will have to accept $40 for a $100 win. I would not have been playing at a casino that did not offer Bitcoin withdrawals, as I know how costly wires can be. And now the waiting game begins again for all the verification stages and such. I feel like I was misled and I feel using stalling tactics on a $100 win is a really bad sign for the future of Diamond Reels.
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