This occurred at Drake Casino under the account ID of DLHSTAR3.
Last Monday evening 12/21 at 10:30 pm I redeemed code MON50 where you deposit $50 and get 100 free spins. Everything went fine, pop up came up and I accepted the 100 free spins. Upon trying to redeem the free spins a set of faulty 110 free spins that were manually entered the week prior because of another issue came up instead. Now I knew that I would not be credited for any winnings pertaining to the 110 fake free spins I continued to play them in hopes that the correct 100 free spins would come up. After 2 hours of playing these fake 110 free spins maybe 15 rounds of them I gave up and emailed customer service. I was responded to 2 days later only to be told that the issue was resolved when I was credited however that was a separate issue and had nothing to do with the 100 free spins. Clearly my detailed message was not read. The following day I was emailed by Kyle who said he was a CS Manager telling me he uploaded another 100 free spins which in fact he did, I got the pop up accepting the free spins but once again when I went in to try and play them those faulty 110 free spins that wont go away keep coming back up over and over so again I email Drake Casino and am told that they are aware of the situation to be patient and will be emailed when resolved. So Monday a whole week later I email again and this time and emailed back by Brian another CS Manager again being told that this was resolved when I was giving the credit, again he didn't read my complaint either because that was not what I was emailing about. I even suggested giving me 100 free spins in a different game that was not part of the original free games since those 110 free spins wont go away and his response was he didn't know why I felt I was entitled to free spins on a different game. Which he is correct I am not but I am however entitled to 100 free spins as part of THEIR promotion of which they have not lived up to because of a issue on THEIR end not mine. It has been now 3 days since I replied to Brians email and only response I have received is from Jenny saying they were passing my email onto a manager and they would respond at their earliest convenience and as of yet I have gotten no response. I just want my 100 free spins of which they credit immediately to my account and want those dreadful 110 free spins removed from my account so this doesn't happen in the future. I don't feel as though I am asking a lot here.. Just want what they advertise and promote.. Thank you
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