On 27 August 2017 I played at this casino and deposited 200 euro with a 100 euro bonus added. I followed the terms and conditions and made sure I did not bet more than 5 euro and 50 cents a bet line. I managed to win 3450 euro after finishing the wagering requirements.
I have been verified at this casino for more than a year and already received many large withdrawals.
However, this time, I just can’t seem to get paid. I have emailed them and been to chat several times to make an inquiry as of why it is taking so long, but emails go unanswered and in chat I am getting different answers every time.
On 5 september I was told that the finance department would be contacted right away and I would receive an answer within 24 hours, but they never got back to me.
About a week later, on 13 september I contacted them again by chat and I got the answer that their Game provider, in this case Netent, had to do a ‘test’ on my play and that it was their fault that it was taking so long. I have never heard of this before and have a hard time believing this statement.
In the meantime, they have stepped up their promotional emails quite a bit and I am getting worried that they are having liquidity problems, since they are trying to get as much money in as they can without paying customers in a timely manner.
It is now a month since I won 3450 euro and I have contacted them by chat today again and they could not give me a withdrawal time frame. Instead, I was told, once again, that I would receive an email, like they promised before, but never actually do.
I really want to get paid by now. I hope that Askgamblers can help me to get my withdrawal finally paid, because I am really tired of waiting forever, being ignored and getting different excuses every time.
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