Hello.
So i hit the Bonus round at 0.40Eur stake on Mermaid's Diamond slot machine. When I tried to click on the chest which shows the number of free spins I get , the slot crashed ( will add the screenshot of slot crashing with bonus in the background at the end of this complain ). It stated , that my game progress will not be lost but it was.. When I reloaded the game , bonus was gone , like it has never happened. I immediately contacted Unibet support and today I got the following answer:
"Dear Tomas,
thank you for contacting Unibet.
Please note that the failed rounds you had,has now been cleared and bets were returned back.
Best regards,
Patrik
Unibet Customer Support "
And I found out , that they gave me.. 0.60 Eur. When I hit the bonus on Mermaid's Diamond , on a 0.40Euro cents stake.
Is there anything that can be done? Please help me. I know these aren't high stakes but it's still money. I spent more than 60 cents to get the bonus and I'm certain that Mermaid's Diamond slot bonus would've given me more than 60 euro cents.
Screenshot: https://snag.gy/HKGPE1.jpg
Best regards and thanks in advance ,
Tomas
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