I am an US player. I did not deposit using a bonus for my winnings. I went through the verification process and have the emails from the casino stating that all my documents were approved.
I read the terms and conditions and for withdrawals they state:
"There is a standard 48-hour pending period for withdrawals, except over weekends.
In case of high volumes and frequency of payments to the same players, payments could take a further 48-72 hours"
I have been waiting for almost a month. When i try to ask simply for a reason why they tell me its being processed, which is fine. However, if i ask for the absolute latest date i could possibly receive my winning of $3000, they say thats just not information they can give.
↧