Sorry for my English! It's hard for me to write and I'm taking Google translator as an assistant.
10/19/2017 I played in the casino room. I made two deposits for 450 euros.
I played through my mobile phone. Going to the page of the bonus - I saw the basic conditions. "OR
200% up to € 300
Deposit € 150, play with € 450 "
Casino room positions itself as a casino for Russian players, including. The site has been completely translated.
The exception is the rules of the casino. They are not translated into Russian. In this connection, I contacted the chat support. Where they told me that they only have support in English. I explained that I do not understand English well and it's difficult for me to understand the rules. They tried to help me and told me - Dmitriy h75 take off the wager. Play only in the slots of the provider NETENT.I started to play. My balance reached 10 000 euros. I constantly contacted their support in the chat, because the site does not see any progress on the phone. Communicated with two operators more than 4 times. Asked different questions.
And then I finally launder the bonus. I asked in the chat again - is everything alright, can I withdraw money ?! They answered me - yes, congratulations !. I issue an application for withdrawal. A letter comes to me in a couple of hours. Your winnings are canceled, since you played for 12.5-20 euros a bet. I'm writing to the chat again, why so !? I asked questions, asked about the bonus! - I was told yes, we saw it, but unfortunately we did not have time to tell you. You closed the chat. I wrote a lot during the day!They could warn me at the next appeal. they could write me a mail. But they did not. Only apologized. I asked them to return my deposit to me - there was no answer. a feeling that I was blocked.
I have a number of claims to this casino and I believe that I am right:
1) Why is the site available in Russian, then the rules in English?
2) Why if a player contacts a chat requesting help with a bonus - the operators do not fully answer, and then apologize?
3) Why did not they return my deposit?
Please help me. I'm a cancer patient. And it is very hard for me to experience such stress once again from the casino. I play very rarely, but the first time I was so upset by the casino. Yes. I'm probably guilty that I know bad English - but this requires the support of the casino! I was hoping that I would spend this money on buying a country house (its price is 6000 euros), but now I want to return at least my money that I earned myself
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