Hello,
I am a long time player at Wunderino Casino, i've had no issues whatsoever with deposits, bonuses or withdrawals.
However, yesterday - 25/October i got an email from Wunderino offering a nice 50% bonus + 20 cashspins (No wager) If i deposited 25euro.
As Paysafe is my method of choice, i proceeded to head in to town and buy myself a 250SEK paysafe card (Which is equivalent of 25 euro).
Wunderino has a 4% deposit fee for some reason, the deposit bonus was credited instantly, however my cash spins werent to be found.
After i wagered (And lost) - I continued to search for them, as it is Wagerfree spins.
I proceeded to contact support who eventually told me that i didn't meet deposit requirements to get the freespins.
I deposited 25euro, i got the 50% bonus, but because they have a 4% fee - I somehow am at fault for not depositing enough.
If they would have said in their email that: Paysafe users has to deposit 26 euro to get bonus, i would have gladly accepted it, which is not the case in this matter.
This might be the only time Wunderino has dissapointed me, i am very happy with the casino and management overall, but refusal in this matter is just horrible.
My solution would be, Credit a loyal player 20 spins, which in this case is worth 4 EURO.
Jesus.
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