I am new to this. I won a little over $600 in October. I submitted withdrawal requests. Kept chatting with customer service. Was told I had to send paperwork that I had already sent numerous times. Still nothing. I went online this weekend and saw where my withdrawal had been declined. I chatted with customer service and was told I hadn’t completed the play through. So ok.... I went back online and played the $600 plus dollars. I got as high as over $3000. I chatted again to see if I was qualified to withdraw. I was told yes but the credit department would have to confirm. I was told to submit the same forms again. I requested a little over $2000.00 So now I am waiting for approval. I hope they don’t keep making me jump through hoops. It’s frustrating. You submit everything then they tell you to wait 3 to 4 days which turns into weeks.
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