I won $10000 on December 2nd 2015. I requested the payouts as required in $2500 increments. My first payout was approved on Dec. 17 but was lowered to $1201. I since have played and lost some of the money but have requested another $2500 on Dec 28. I still have not had that one approved and still haven't had the first check mailed to me. I have repeatedly contacted them about this issue, today being the most recent. Today they informed me that the check still had not been sent to the processor but that my information was being forwarded to the escalation department for action to speed it up. It has been almost a month from when it was approved and still hasn't been sent.
With the second request made on Dec 28, I asked when it would be approved. They informed me today was day 9 which would make next Monday, Dec 18 the 15th business day. I asked if it it would be approved by then which is stated in their website 10-15 business days and they said it would take another 2 weeks to be approved. I asked if the website was correct and they disconnect me from the casino without answering me. I have also saved the chat with them from Dec 30 that they stated the first check would be sent in 2 days.
Please help me!!
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