On Saturday 26th December 2015 at 10:37 I opted into a promotion at Boylecasino.com.
I know exactly what time it was that I opted in because I immediately took a screenshot and OS X will name the file with the time and date automatically (e.g. Screenshot 2015-12-26 10.37.03.png).
The promotion was simple:
"Stake £/€1,000+ on ANY slot on Boylecasino.com or m.boylecasino.com to win £/€100"
The terms and conditions stated the cash bonus would be credited by 17:30 on 29th December.
It was promised I would be notified by inbox message when my bonus was credited.
Boylecasino.com does not make it easy to check your gaming history so I went on live chat to check how much I had wagered following my optin.
"VIP Caoilainn" kindly confirmed that I had wagered £1001 on Santa's Surprise.
Unfortunately on the 29th December 2015 I received a message in my Boylesports account inbox which stated that I would receive £10 rather than the £100 that the terms promised when I opted in.
I have since been on live chat and also spoke to @Boylecare on Twitter but they are refusing to honour their Ts&Cs from when I opted in.
This is what the message said:
"Hi Benjamin
While you received a GBP10.00 bonus in our Xmas Giveaway, there was a discrepancy in our Xmas Giveaway terms and conditions which saw the incorrect staking thresholds posted in the original terms and conditions.
The original thresholds stated to stake between 100 - 499, 500 - 999 and 1,000+ when in fact they should have stated 1,000 - 4,999, 5,000 - 9,999 and 10,000+.
This error was rectified as soon as we became aware on the 27.12.15 @ 11am. Please note we are acting in accordance with our general terms and conditions which state; Boylecasino may cancel, terminate, modify or suspend any promotion or their Terms & Conditions at any point, without prior notice and for any reason. Such amendments will become effective immediately upon being posted in the relevant Terms & Conditions sections of the Boylecasino website.
We sincerely apologise for this mistake.
BoyleSports Casino Team"
I simply want my bonus as promised when I opted in. I pointed out to Boylecasino.com that I opted in to a promotion and they should honour the terms that I opted in to.
I have also discovered via Twitter that Boylecasino.com have paid out to some of their members whilst refusing to pay out to me and others in the same position as me.
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