I made a deposit on the 24/10/2017 of £100, and solely played this on Immortal Romance slot. I then requested a withdrawal, and was asked to provide documents to verify my account, which I sent through on the 01/11/2017. | hadn't heard anything back, so chased up a week later, to be told that I was part of a fraud investigation because my account had been found to have played Beautiful Bones Slot most recently.
They have today sent me an email refusing to process my withdrawal, and telling me my account is closed, and this matter is considered final.
I have not most recently played Beautiful bones, & I did not play with any bonus funds on my last deposit, and I have not got multiple accounts.
I have copied the email below.
Hi John ,
Thank you for your understanding while a massive investigation
consisting of multiple companies and departments was conducted.
As we have written before, Caribic Casino security, in conjunction with
Every Matrix security, has discovered a massive attempt to defraud
Caribic Casino and other casinos using multiple gaming accounts
accepting bonus offers and using such bonus offers in an a coordinated
scheme using the slot game Beautiful Bones. This game has been
discontinued while multiple agencies and security departments continues
to conduct a formal review of all gaming, players and playing patterns.
As your account has been found to have played Beautiful Bones most
recently, your account was apart of this investigation.
Conclusion of your account in this investigation: As you clearly knew
already, your gaming account has been confirmed to be one of many that
have been directly linked in a group. Multiple departments and persons
within these departments, have been able to independently discover
irrefutable evidence of direct contact between your account and others
within the group. To be clear, this investigation was not solely
conducted by Caribic Casino Management.
Every Matrix and Every Matrix financial processors (which funds were
processed through) have also been apart of this investigation.
Therefore, as we have been able to confirm your account to be acting
within a designed and coordinated group to claim multiple bonuses using
multiple accounts in a direct scheme to intentionally defraud Caribic
Casino, this breaks our clearly written terms in several ways:
https://www.caribiccasino.com/Promotions/TermsConditions/casino/fdb201604
12. All bonuses are issued only once per account, computer, IP address,
person, family, household, email address, and or where computers in a
living/workplace/school arrangements are shared.
13. Management reserves all rights to discontinue any offer at any time
and to determine bonus abuse, multiple bonus claims "by reasonable
suspected association", deposit fraud or schemes to defraud the casino.
Caribic Casino management decision is final.
Therefore, as a result of opening multiple gaming accounts and claiming
bonuses (with the clear intent to defraud the casino using such MULITPLE
bonuses), all funds requested to be withdrawn have been denied and your
account is closed.
This matter is considered closed and final.
Sincerely,
Caribic Casino
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