I have been trying to get a payout for $500. The casino said I needed to add a credit card, to be authorized and update the utility bill to full size. I have done this. I have been working with 2 departments. The one department was called The Casino Support Department, and I was dealing with Patrick. The customer service department denies the payout and bounces the money back into play. Then I have to request the payout again. I have sent all the documents to documents@rubyslots.com, which is shown as the email on the authorization form. The run around for updating documents has gone on since November 7, 2017, but the issue is not resolved. I will attach the files they requested. I have made many deposits there and I was not playing on a no deposit bonus. According to whom I spoke with all I needed was to update the required documents. I have copies of the documents I sent. Should I send them to you?
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