Hello. I've been in dialogue with this casino for over a week, and they constantly neglect to send my withdrawals unless I personally ask for it on their live chat. I was talking with a client of them 10 minutes ago and they are still neglecting my withdrawals by stating that "In order to process your request in convenient way the financial department can devide your payouts". Well, I had a total of 29.000 SEK, which was divided into 5000 SEK each, and a last one of 4000 SEK. I have received a total of 15.000 SEK so far, over 1 week, and when I look at my account at their casino there should be 2x5000 SEK and 1x4000 SEK pending withdrawals. however there is one withdrawal of 5000 SEK that is missing. I asked the person on live chat today about it but he avoided my question several times and replied with the same response "In order to process your request in convenient way the financial department can devide your payouts". This kind of intentional stalling and customer service is just awful. Im writing this complaint here in hopes of you being able to help me in this matter. I have never experienced such a casino that intentionally stalls and delays withdrawals like this towards their customers. Its very suspect that such a casino operates like this.
Kind regards,
Angus
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