Hi, i won a substantial amount on Videoslots Casino and have been trying to get my money out of the account. Last Wednesday 29/11/2017 i managed to finish my verification process (took ages had around 4 cards that i used to deposit over the course of a couple of months and they wanted proof of all of them) and requested £30,000 withdrawal in 3 separate transactions, 3 x £8000 and 1 x £6000. I had the 3 x £8000 all approved but the £6000 rejected. Had an email off one of videoslots staff saying the limit was £30,000 so i replied and asked why the last £6000 was rejected. They got back to me and told me the list was 30,000 euros not pounds. So i used the debit card withdrawal to take it as close to 30,000 euros, since then i have one £8000 deposit into my bank account on 1/12/2017 and also a £2300 where i used my debit card withdrawal on the 4/12/2017. I contacted them on the 5/12/2017 asking about the other 2 x £8000 because i thought it was a bit weird that only one was showing on my bank statement. Had a reply today 06/12/2017 saying "bounced back as you reached the maximum amount allowed to withdraw within 24 hours for this deposit method". In all my correspondence with video slots they encouraged me to withdraw using the wire transfer and as long as i didn't go over the 30,000 euro limit in the month it would all be fine, its like all the staff get told different things.
↧