Hello,
I am writing in regards to an issue I am having with mbit casino in which they have confiscated the funds in my account. Essentially, every bonus they have offered has to be manually activated by going into my settings and clicking activate. However, as a "reward" for consistent play and achieving a "silver VIP" status the casino hostess informed me that I would be getting a bonus "sometime in the next 24 hours" and to keep my eyes out for it. In the mean time I made several deposits (and lost) and then when I actually won something I went to check my balances and saw that they had applied the bonus, without me knowing. I immediately contacted the hostess to verify the playthrough requirements and handled them straightaway only to find out that because they activated a bonus without me knowing I am in violation of the casino's policy. I read your guidelines and I understand you're role and intentions in this process and I also understand that I am pretty much hosed on this deal, but I mean seriously, I know how the bonuses work and you can't apply one to my account without notifying me other than to say "sometime in the next 24 hours" and use that as grounds to take my winnings. I just think it's very unfair and very opportunistic on their part, maybe I'll get lucky and you guys can help me out, either way thanks for letting me vent.
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