On 3th October I have won 11755.30 Euro at Magical Spin Casino. I have only played slots and roulette and I have not used a bonus.
However the casino wants to confiscate my winnings and their reason for confiscating my winnings is that I have increased my bet size in roulette with each spin and therefore I would have had an advantage.
I have received three emails from them. On 6th October I have received this email:
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Hello Mathias,
Regarding your last session, we would like to let you know that your account has been sent for further control of your bets made during your gaming session.
This process can occur in case certain bets do not seems to match our terms and conditions.
Regarding our General Terms and Conditions :
8. GAMES
Players wagering more than 10% of their real money deposit in one bet will be identified as high risk players and will be monitored. The Casino reserves the right to cancel all winnings from these abusive behaviors.
You account is now temporary "frozen", meanwhile we will proceed all verification and control of your previous session.
Feel free to contact us in any case for further information,
Regards,
Finance - MagicalSpin
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On 16th October I have received this email:
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Hello Mathias
Firstable, we are sorry for the delay but we had to analyze your last gaming session.
After the analysis of your game session, it appears that you did not respect the general terms and conditions by using a mathematical technique when you played to the roulette: indeed, you played on every spins 4 numbers (straight/split/corner square) adding everytime 100 euros. This mathematical technique is strictly forbidden by our terms and conditions since it distorts normal gameplay and gives the player an unfair advantage :
2.3 By registering on Magical Spin, the user hereby declares and warrants that:
...
- The user is prohibited from using devices such as robots, any other external player assistance (EPAs) program, or techniques that distort normal gameplay and give the player an unfair advantage. The use of a Martingale system is prohibited.
7.4 The use of automated mathematical techniques which do not give place to chance, especially roulette games, is not permitted and may be considered a fraud or cheating technique.
Therefore, and as per our general terms and conditions, the last session is canceled and so your full balance is canceled too.
Best regards,
Finance - MagicalSpin
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Later on 16th October I have received this email:
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Hi again,
You can make it public, this is a mathematical technique and it is strictly forbidden by the general terms and conditions you accepted.
To explain you : on every spin, with this mathematical technique, you have a probability of winnings by 1/9, so after 9 spins you are almost sure you are going to win. By adding 100 euros on every spin you make sure that after 9 spins the winnings will be higher than the money wagered. So, it is an unfair advantage and it is a fraud.
For example, with your method :
After 9 spins you would bet 10.350 euros (750+850+950+1050+1150+1250+1350+1450+1550), for winnings of (on the 9th spin) 13.950 euros.
As you can see, you are almost sure that you are going to win money with this method.
Best regards,
Finance - MagicalSpin
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All I did was increasing the bet size on 4 numbers in roulette with each spin. They believe this is some kind of roulette system and they believe I would have had an advantage because of this which is absurd. Roulette always has a house edge of 2.7% regardless of the bet size.
Again, I have only played with my own money, I have not used any bonus money! Furthermore less than half of my winnings came from playing roulette, the rest of the winnings (about 7000€) came from playing slots and yet they are confiscating all of my winnings and not only the winnings from playing roulette.
Recently they used this term from their T&C to justify the confiscation of my winnings:
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When a game session is performed without using a bonus, it is prohibited to bet (sum of individual bets within a round) more than ten times the amount of the deposit of the session. In such cases, the entire session is automatically canceled.
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The T&C say "game session" and not "play session"! Nowhere in the T&C it is defined what "game session" means, but from my understanding it means the time between starting and exiting a single game. In this case only the winnings from my roulette session can be voided and not the winnings from other game sessions I had, because except in roulette I never bet more than 10 times my deposit. It is still unfair, because I'm sure if I had lost my entire balance while playing roulette they would have not cancelled the roulette session and restored my balance that I had before playing roulette.
In my opinion if they would have meant the time between making a deposit and requesting a withdrawal then they should have used the word "play session" because that would unambiguously refer to the entire playing session.
They should at least pay the balance I had before playing roulette which was about 7000€. I think it is still unfair to not pay my roulette winnings but they should at least pay my other winnings.
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