Hello Askgamblers.com,
I had signed up an account with Betstreak casino on 27th December and had claimed welcome bonus 100% match plus 100 free spins.I deposited $12 and instantly I received 100% bonus plus 20 free spins (remaining 80 free spins not given till now). I played some betsoft slots long time and finally I managed to withdraw $212 after played 40X rollover requirements for bonus (Screenshot Provided). Then I played 20 free spins but lost and the rest 80 free spins were not given till now though support agent "Alex" informed me free spins promo was expired! However, After 24 hours on 28th December I checked my account and was noticed that they didn't process my withdraw request. Moreover they didn't reviewed my required documents which I had uploaded just after made withdraw request. So,I went live chat and talked with Alex who told me nothing to be worried,my withdraw will be processed soon,but nothing happened after waiting whole day. I informed Alex again that nothing happened,nobody had contacted with me but again and again said not to be worry. Finally today (29th December) I checked my account and surprisingly found my withdraw request was discarded and my docs were not reviewed! Immediately I went to live chat and got Alex to discuss but he was completely disable to give me a proper reason why they discarded my request! Now I am feeling very bad regarding this simple issue where I got payments from other Direx N.V. casinos within just 1 hour. Betstreak casino's payment team and chat agent services are completely unprofessional which I experienced very well. I have uploaded some screenshots for review. They didn't paid me in proper timely manner and discarded my withdraw request without any reason and also they didn't award me the remaining 80 free spins as part of welcome bonuses as they advertising on their home page. I need your help to find out the root and your help will be highly appreciated. Thank you.
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