I tried to withdraw 2000€ but instead of getting any money, they returned 40€ initial deposit back to the player account. When i contacted their support they did not give any reason for it, just said the decision is final and i should message Curacao License. I also have a picture of the Win on Gonzos Quest and i did not break any rules since 10€ is Max. bet allowed!
here is the copy from email i got from the happy hugo:
Moikka < surname removed >,
After reviewing your gambling account, our casino manager has decided to close your account and you can not play anymore at HappyHugo.com.
We have noticed certain connections to you and other gambling accounts. As a result, your winnings are seized and your original deposit of € 40 is returned manually by bank transfer.
"If HappuHugo notices that you have misused any bonuses, HappyHugo reserves the right to close and block your account without notice. HappyHugo reserves the right not to pay or refund any profits in such situations."
Our decision is permanent and no details or details are provided in this case. If you want to undo this decision to make a formal complaint to our licensor Curacao, https://www.curacao-egaming.com/.
Your best wishes,
Martin
www.happyhugo.com
↧