Hello,
I have opened account in August,I made deposit of 50 EUR and won about 300 EUR. I have played all their products. October 16. I have asked withdrawal of 300 EUR and they rejected it and they asked my documents. I sent have sent them ID , utility bill and after they claimed that they can not pay me via Skrill I sent them bank statement from my online banking. They rejected bank statement because there are no street name on it ( street is not part of bank statement, name , last name, IBAN and Swift must be correct). I asked my bank to make statement with street name on it( I paid 5 EUR for it) and sent to Casino Sieger. Finally November 30. they verified my account. I asked withdrawal again they told I have to make new deposit as part as their Anti Money Laundering policy. I deposit 10 EUR December 3. I asked new withdrawal. After that their CS told me twice they have sent money and asked new bank statements as proof I didnt receive money. I sent them and I am waiting from December 3. to get my money.I had contact with their CS 10 times and I didnt get answer why they not pay me. I didnt take any bonus from them.
Kind regards
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