I played several years ago at Ruby Slots and had several payouts and never had an issue. I recently came back to Ruby Slots in response to a players reward card promotion. After playing the promotion money, I decided to make a $50 deposit with a no rules bonus CHRISTMASCROOKSVIP on 12/01/2017 which was approved. I hit a good win fairly quickly and met all the play through requirements and ended up with a withdrawal balance of $1251.31, so I submitted a withdrawal request on same date 12/01/2017, but a pending withdrawal of $100 from 2013(which was paid, unclear why it is still showing on account as pending)... reduced my balance to $1151.31. I still put in the request thinking this would be cleared when approved. My original request was declined on 12/04/2017 and money was put back into my account reduced by the 2013 pending withdrawal leaving the balance in my account at $1151.31. I sent updated documents on 12/04/2017 and again on 12/08/2017 at the request of customer service. My withdrawal request has been declined again, supposedly for documentation. I can't get info on what other documentation is needed. I can't get info from customer service and only get automated email replies from several emails that I have sent to several different addresses attempting to find out what I need to do to get my account verified and approved for withdrawals. Any help would be appreciated on getting this issue cleared.
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