Hi! On 21-Jan-18 i have made a deposit 10 euro via paysafe card without using any bonuses( I didn't had any) i won about 250 euros and let them for next day. On 22-Jan-18 i saw my money on Bonus Money Balance without a reason. I made a complaint first by email. In Live Chat they said unreasonable excuses like: It was from previous bonuses etc. Now i have 200 euro in Bonus Money Balance, i can’t even wager because the progress bar stays 0 % no matter how much i play.
When i told them in Live Chat they kept me waiting for a long time and after sent me an email that my issue has been forwarded further to our relevant team for checking...
I am still waiting without any news from them...
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