I have a 2500 US dollar withdrawal request pending on Dreams Casino since 11/23/17. Customer service has escalated many times and each time I am asked to give it a few days and I will be notified when payment is sent. When I checked again this evening I received the same answer - which is it has not been approved yet and has been escalated and re-escalated. I also asked where their license is held and was told that is info they are not allowed to give out. I would have thought this info would be public. Regardless, It's now over 2 months and I feel that if I do not file a complaint I will be stuck in this maddening web of delays and excuses.
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