I referred a friend when I first opened up an account. I selected to be awarded 20% of winnings/losses. I attempted several times to request this award, when the following month of february arrived. Every single time, customer service had no idea or information regarding the account that signed up with my referral. I had to repeatedly remind them of the account information. Finally I was told that I was not allowed to be awarded the referrel bonus and there was nothing they could do about it. Furthermore, I also inquired about their PRC card that was supposed to be issued to me. The reject any inquiries on this request and redirect me to PRC customer service for further inquiries. Only problem with that is, I received the email regarding this reward from PLANET7. They claim there was a error in processing my account but are unable and unwilling to help figure a solution out.
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