I have played at this casino for a while and back in December I won a nice payout but like others I have been getting the run around when it comes to my payment. I submitted all the paperwork required and spoke to them numerous times over the phone and through email. I even been speaking with the escalations person but still no clear answer on when I receive my winnings. It has been well over the time they need to process and send it out to their processors. So what is going on? I am very frustrated and stopped playing there until I get paid. I am owed two winnings which add up to $2805 in total. You can see by my attachments below I have been trying to keep updated on my payment status since they do not keep their players updated.
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