Hi, I belive Spinempire is consciously holding back payments to their winning players.
I tried to do a withdrawal of 1105€ on January 15th 2016. They asked for the documents needed to prove my identity. I provided them my regular documents I always use when playing on online casinos.
The 18th I got an e-mail saying I had provided a different birth date than I actually have. It was the same year (1986), but not the same date.
I have played on hundreds of different online casinos and I have never miss typed my birth date. So I find it very strange that in this case I had provided the date and month wrong. I belive they changed it to hold back money.
I was told security had to take a look at this and it would take up to four businessdays.
I asked for an update after four days, but their was no answer. February 1st I got an error on their website saying that they was "unable to find player account".
I was told there was a technical error and another department had to look at it.
I have asked for an update every other day since then, but I always get the answer that people are looking in to it and they will get back to me with an answer. After a month, 20 mails back and forth and doing some googling around Spinempire and other casinos connected to EveryMatrix I dont belive I will get my money.
I would like to have access to my account and to be able to make a withdrawal.
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