After turning €50 on my first deposit turned into €1100, this casino is going hard on me with getting my account Verificated. I've provided all requested documents, which seemed to have passed and accepted just fine. But then, they started asking for extra verification: a picture of me holding my ID next to my head. I sent 2 in, 1 with the front, and one with the back of the ID visible. Their response was: "Hi, Kenny
We received your photos but it's not readable, please provide it with better quality.
Thank you!"
I took these with my iPhone 6. However, admittedly, the text on the card wasn't clearly readable, it is small text after all. So, I took another picture, with the text very clearly readable (i'm willing to upload both the original ones, as well as the new one i sent). Obviously they're not taken with the most expensive digital camera you can find, but really to be honest, this latest picture is very clear, all text can perfectly be read, so I don't see the issue other than them going hard on this for the sake of going hard on this (or not wanting to pay for whatever reason).
I hope this will be resolved asap by posting this here.
Regards,
Kenny
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