I started withdrawal process around Christmas for 300. I didn't have all the info and I ended up playing it. I won. So I have been trying to withdraw 900 since Jan 17. They have had all needed info plus extra. It's been in progress status since Feb 2. It states on their website that you only are in that status for minutes. I email and live chat every day. It is so frustrating. Today I wanted to see if they would accept a deposit of $25. They did with no problem. They don't have a problem taking my money just have one giving it to me.
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