Dear Askgamblers,
First of wall English is not my native language, I will try to explain as well as possible what happened to 21 Dukes Casino.
My name is Florin ********, nickname to casino: florincrazy.
A few weeks ago I opened an account with the casino, deposit 25 euro, 125 euro bonus I received.
I started playing roulette.
Conditions were playing 25 times deposit + bonus, exactly 150 * 25 = 3750 euro.
After meeting the conditions imposed by the casino, there was no limit for withdrawal money.
Chat, live support, they said they can remove up to 1000 euro per week.
I played many days and many hours each day to meet the requirements.
I got to have in account 1000 euros.
I made the first request to withdrawal 1000 euros, here the problems started.
I was refused, live support said: your vip does not allow than 500 per week.
Ok, I agreed. I did request to withdrawal for 500 euros,after 12 days of attendance and spoke Live chat often daily as they checked documents (which have been approved since the opening of the account), and after verification betting, approved the first Withdrawal of euro 500, that I received.
I stayed in account 500 euro, without having to do any bet.
I applied for withdrawal to other 500 euros.
After 72 hours we were refused, they said they will verify the documents and bets made by me.
after 24 hours, my account was closed, I was announced to casino I played fraudulent and betting techniques I used to win.
and not pay a penny.
it is very doubtful after the first check, Casino approved the first withdrawal,
I have not played, I made a second withdrawal, and the casino closed the account and does not want to pay me.
send in Annex the email I sent to the casino and email that I received from the casino.
Thank you, expect to help me, really do not understand why I was treated like a thief by the casino.
Best regards from Portugal,
Florin ********
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