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Mr Ringo Casino - Withdrawal Worth €500 Not Received

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I requested a withdraw for €500 to my bank account and I have not received it, even though they have told me through chat support that "As Far as they know" it was sent! I have sent several emails and spoke on live chat multiple times asking if they could send the payment through Skrill if bank transfer was a problem, and I am simply just being ignored! Although the live chat operators are friendly, they just keep brushing it off and telling me that it will happen. However 10 days later and I am still waiting! So in conclusion I do not know if they have really sent the money or not, as they will not give me a real answer. All I would like to know is When was the payment sent? by what Method? And When am I likely to receive my payout?

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