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Grand Reef Casino - Waiting two and a half weeks for a withdrawal

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todays date is the 5th of April and on the 19th of March I requested a withdraw of $1800. after calling them a number of times the only response I get is that it has been actioned. last week I wast told it would be done by today, and today I was told it has been actioned to there finance department. There terms state a 1-5 day withdraw on bank transfer and this is well past 5 days

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